FAQs
Do you have a Size Chart?
You can find the size chart here
Can I exchange an item?
Can I return an item?
How do I place a custom made order?
The size can be easily chosen. Every customised item has an additional cost of 12€.
You want it longer? Shorter? Maybe you want a different color. We can offer it as long as we can find the color you wish.
Please make sure you leave detailed instructions of how you want your customized item.
You can find our size guide that will help you through. Feel free to ask anything you want. We have a dedicated team willing to help you find the ideal size for you.
Please note that with a custom-made order the product is non-returnable and non refundable.
When is my order ready to ship?
Shoko is a made to order company. Your order will be processed right after the payment has been received. Since all our items are handmade and made to order, we put special care into crafting each piece. This process typically takes up to 14 working days to ensure the highest quality. After this production period, the estimated delivery time depends on your location and the shipping method you choose during checkout. Once your order is ready to be shipped, you'll receive a tracking number via email, which you can use to track the progress of your package.
How long does delivery take?
Delivery within the E.U. and Switzerland will take one working day, once the order is ready to be shipped.
How much are the shipping costs?
See our Shipping info here
Do you ship worldwide?
Yes, we ship worldwide :)
Can multiple orders be shipped together?
Several orders can only be sent together if they are made on the same day.
How secure is your website?
Our site includes an SSL certificate that uses industry standard 256-bit encryption technology. This is the same level of encryption used by large banks to keep your information secure.
To protect your personal information, we take reasonable precautions and follow industry best practices to make sure it is not inappropriately lost, misused, accessed, disclosed, altered or destroyed.
If you provide us with your credit card information, the information is encrypted using secure socket layer technology (SSL) and stored with a AES-256 encryption. Although no method of transmission over the Internet or electronic storage is 100% secure, we follow all PCI-DSS requirements and implement additional generally accepted industry standards.
