Refund & Return policy / Retour
Refund and Return Conditions
We offer full refunds for items that are:
- Unworn, unwashed, and undamaged.
- Returned within 30 days of receiving your order.
- Returned with the original receipt and in their original condition.
Non-returnable items:
- Swimwear bottoms, socks, and earrings (for hygiene reasons).
- Items with missing or damaged tags.
- Custom-made or altered items.
How to Return/Exchange an Item:
Fill out this form and send the package to:
Shoko IKE
Kalvou 3a,
14123 Lykovrisi, Greece
Tel.: 00302155159642
Email: info@shoko-shop.com
- Mark the package clearly as a return.
- Include the original receipt.
- Note: Any customs fees are the customer’s responsibility.
- If your order was paid via bank deposit, please send us your IBAN so we can return the amount to the initial payment method.
- If you send a return with a label from the carrier of your choice then please keep the tracking number, so you can track your parcel at anytime.
Return Shipping Costs
- Customers cover return shipping costs unless the item is faulty.
- If you need a return label you can email us at info@shoko-shop.com. Please note that the cost for the return label is 12€ and the amount will be deducted from your refund.*
- For exchanges, any additional costs are covered by the customer.
Processing Time
- Returns may take up to 30 days to reach us.
- Once received, please allow 2-4 business days for processing.
- During busy periods, processing may take up to 15 business days.
Refund Options
- Choose a refund or a voucher with an extra 5€ for your next order.
- The voucher is valid for 3 months after we receive your return.
- Shipping charges are not refunded unless we have sent you a faulty item.
*Return labels are provided only for customers outside Greece. Customers in Greece can choose the delivery company of their choice for returns.
