Refund & Return policy
Refund and Return Conditions
We offer full refunds for items that are:
- Unworn, unwashed, and undamaged.
- Returned within 30 days of receiving your order.
- Returned with the original receipt and in their original condition.
Non-returnable items:
- Swimwear bottoms, socks and earrings (for hygiene reasons).
- Items with missing or damaged tags.
- Altered items.
Refund Options
- Refund to the original payment method
- Exchange for another item
- Store credit plus an additional 10% of the returned item’s value to use on your next order
*Store credit vouchers are valid for 3 months from the date we issue your credit.
*Please note: Shipping charges are non-refundable unless the item received is faulty.
How to Return/Exchange an Item:
Fill out this form and send the package to:
Shoko IKE
Kalvou 3a,
14123 Lykovrisi, Greece
Tel.: 00302155159642
Email: info@shoko-shop.com
- Mark the package clearly as a return.
- Include the original receipt.
- Note: Any customs fees are the customer’s responsibility.
Want a return label?
To request a return label, please email us at info@shoko-shop.com. The label costs €12, which will be deducted from your refund. Customers cover return shipping costs unless the item is faulty. Alternatively, you can return the parcel using a carrier of your choice - just be sure to keep the tracking number.
*Return labels are provided only for customers outside Greece. Customers in Greece can choose the delivery company of their choice for returns.
*For exchanges, any additional costs are covered by the customer.
Cancelation Form
If you wish to cancel or withdraw from your purchase, you can submit your request through our online withdrawal form here.
Processing Time
- Returns may take up to 30 days to reach us.
- Once received, please allow 2-4 business days for processing.
- During busy periods, processing may take up to 15 business days.