Refund & Return policy
Refund and Return Conditions
We offer full refunds for items that are:
- Unworn, unwashed, and undamaged.
- Returned within 30 days of receiving your order.
- Returned with the original receipt and in their original condition.
Non-returnable items:
- Swimwear bottoms, socks and earrings (for hygiene reasons).
- Items with missing or damaged tags.
- Altered items.
Refund Options
- Refund to the original payment method
- Exchange for another item
- Store credit plus an additional 10% of the returned item’s value to use on your next order
*Store credit vouchers are valid for 3 months from the date we issue your credit.
*Please note: Shipping charges are non-refundable unless the item received is faulty.
How to Return/Exchange an Item:
Fill out this form and send the package to:
Shoko IKE
Kalvou 3a,
14123 Lykovrisi, Greece
Tel.: 00302155159642
Email: info@shoko-shop.com
- Mark the package clearly as a return.
- Include the original receipt.
- Note: Any customs fees are the customer’s responsibility.
Want a return label?
To request a return label, please email us at info@shoko-shop.com. The label costs €12, which will be deducted from your refund. Customers cover return shipping costs unless the item is faulty. Alternatively, you can return the parcel using a carrier of your choice - just be sure to keep the tracking number.
*Return labels are provided only for customers outside Greece. Customers in Greece can choose the delivery company of their choice for returns.
*For exchanges, any additional costs are covered by the customer.
Processing Time
- Returns may take up to 30 days to reach us.
- Once received, please allow 2-4 business days for processing.
- During busy periods, processing may take up to 15 business days.