Shoko Shop guarantees full refunds for unworn, unwashed, undamaged, or defective merchandise within 30 days of the original purchase.
Every item, needs to be returned with the receipt in order for you to get a refund and in the original state that it was receive,otherwise the return can not be accepted
Please make sure it is clearly visible that the package is a return. Any custom costs that may arise it will be the customers responsibility to cover. The package must include the original receipt otherwise the return cannot be accepted.
When a customer chooses to exchange an item for something else, any associated costs are kindly covered by the customer. We're here to ensure a seamless and enjoyable shopping experience for you.
The return costs are paid by the buyer unless we sent a faulty item.
Please take into consideration that your returned items may take up to 30 days to arrive at our shop.
You can chose whether you want a refund or a Voucher for that amount plus 5€ for you next order. The voucher will be valid for three months after the item has been returned to our shop.
We will process your return within 7-10* business days and apply a credit to your original payment method. The credit will appear on your next statement, depending on the issuing bank and billing cycle. We do not refund shipping charges unless there is a mistake on behalf of our shop.
Customers whom will not respond within 30 days after being contacted via email on whether they would prefer a refund (providing us with their IBAN when needed) or an exchange, will not be able to get their money back or request another item.
Orders which have custom changes applied cannot be returned.
*During peak seasons please allow up to 15 business days for your return to be processed.