Refund & Return policy / Retour

Refund and Return Conditions

We offer full refunds for items that are:

• Unworn, unwashed, and undamaged.
• Returned within 30 days of receiving your order.
• Returned with the original receipt and in their original condition.

Non-returnable items:

• Swimwear bottoms, socks, and earrings (for hygiene reasons).
• Items with missing or damaged tags.
• Custom-made or altered items.

How to Return/Exchange an Item:

Fill out this form and send the package to:

Shoko IKE
Kalvou 3a,
14123 Lykovrisi, Greece
Tel.: 00302155159642
Email: info@shoko-shop.com

• Mark the package clearly as a return.
• Include the original receipt.
• Note: Any customs fees are the customer’s responsibility.
• If your order was paid via bank deposit, please send us your IBAN so we can return the amount to the initial payment method.
• If you send a return with a label from the carrier of your choice then please keep the tracking number, so you can track your parcel at anytime.

Return Shipping Costs

• Customers cover return shipping costs unless the item is faulty.
• If you need a return label you can email us at info@shoko-shop.com. Please note that the cost for the return label is 12€ and the amount will be deducted from your refund.
• For exchanges, any additional costs are covered by the customer.

Processing Time

• Returns may take up to 30 days to reach us.
• Once received, please allow 2-4 business days for processing.
• During busy periods, processing may take up to 15 business days.

Refund Options

• Choose a refund or a voucher with an extra 5€ for your next order.
• The voucher is valid for 3 months after we receive your return.
• Shipping charges are not refunded unless we have sent you a faulty item.