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Can I exchange an item?Of course you can. You can send us your return to the following address:Shoko IKEKalvou 3A14123 LykovrisiGREECEWe do not cover the cost of international returns by post. You can send items back to us within 14 days of receipt. Please remember to write your name or order number so we can make the refund or exchange.
Can I return an item?Yes, an item can be returned. The return costs are paid by the buyer unless we sent a faulty item. The refund of the value of the goods is carried out in the same way as the payment was made and can only be carried out when the item has arrived at Shoko offices.
How long does delivery take?The shipping takes a next day delivery! Our clothes are all handmade so it usually takes up to 10 days to finish the products for you! We are always trying hard to make it as quick as possible, so you don't have to wait :)
How much are the shipping costs?Free shipping for orders over 99€ (excluding shipping costs)See our Shipping info here
Do you ship worldwide?Yes we ship worldwide.
Can multiple orders be shipped together?Several orders can only be sent together if they are made on the same day.
How secure is your website?Our site includes an SSL certificate that uses industry standard 256-bit encryption technology. This is the same level of encryption used by large banks to keep your information secure.To protect your personal information, we take reasonable precautions and follow industry best practices to make sure it is not inappropriately lost, misused, accessed, disclosed, altered or destroyed.
If you provide us with your credit card information, the information is encrypted using secure socket layer technology (SSL) and stored with a AES-256 encryption. Although no method of transmission over the Internet or electronic storage is 100% secure, we follow all PCI-DSS requirements and implement additional generally accepted industry standards.
How do I place a custom made order?The size can be easily chosen. Every customized item will have an addition 10€ cost to be made.You want it longer? Shorter? Maybe you want a different color. We can offer it as long as we can find the color you wish.Please make sure you leave detailed instructions of how you want your customized item.You can find our size guide that will help you through. Feel free to ask anything you want. We have a dedicated team to help you through to find the ideal size for you.Please note that with a custom-made order the product is non-returnable and non refundable.Did you know that you can get a discount on your purchases, if you use one of the following options bellow?Is your birthday coming soon? Have you got a SHOKO account, or have you followed us on Instagram?
Then you are the perfect candidate for lower priced orders!You can now collect Shoko Points easily and get a discount on your Shoko orders!So when you reach 100 points you will get a 10% coupon and on the 400 shoko points a 25% off discount!
The more you buy, the less you’ll have to pay!
Just follow those simple steps!or
Check if you already have Shoko Points on your account!